When will my order ship?

• Items marked “In Stock” ship same day if ordered by 2pm EST Monday-Friday. In stock items are noted on the product page (see example below).

• Items marked “Typically Ships” ship directly from the manufacturer. Shipping lead times from manufacturers vary and are posted on the product page (see below).

Do you offer expedited shipping?

• Currently, we only offer ground shipping on our website. If you need delivery by a certain date, please call customer service for expedited shipping options. Click here for ground shipping transit times from our warehouse.

How do I contact Anthem Sports?

• Our customer service department can be reached M-F 8:30am-5pm EST, by phone at 800-688-6709, or by email at [email protected].

How do I return an item?

• We offer easy returns! You may return any new, unused items for a refund. Simply return the item in its original product packaging within 30 days of delivery. No restocking fees! Some exclusions apply. Click here for our full return policy and product return instructions.

How do I change/cancel my order?

• To change or cancel your order, please contact customer service M-F 8:30am-5pm EST at 800-688-6709, or at [email protected].

How do I track my order?

• Once your order ships, you will receive an email with your order's tracking information.

Where are you located? Do you have a retail store?

• Our headquarters is located at 2 Extrusion Drive, Pawcatuck, CT 06379. We do not have a retail store.

What promotions/coupons are you currently offering?

• Get a complete list of our latest special offers on our Current Promos page.

Do you accept purchase orders?

• Yes, we do accept purchase orders from schools and municipalities.

Do you offer team discounts?

• Yes, we do! Get the best pricing for your team or program by submitting a quote on our website, or call us at 800-688-6709 for a custom quote. Click here for more information on Team Sales and how to stretch your equipment budget.

How do I order as a tax exempt organization?

• Before ordering, view our Tax Exempt Organization Order Instructions page.

How do I return a baseball bat or a softball bat?

• Please visit our Bat Warranty & Return Information page for detailed bat return instructions.

Where can I find information like how-to guides, league rules, etc. on your website?

• Please visit our Coach's Corner page for helpful resources like product size charts, warranty information, league rules, training tips, and more for the sports that we carry.

What are your artwork requirements for custom products?

• When ordering products with a custom logo, the artwork file must be in Vector format. Vector artwork files can be scaled to any size without losing clarity. Please visit our Artwork Requirements page for detailed information on acceptable Vector file types.